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Alina
July 19, 2018

Player Support Review, Twitter, and More

We’re Here to Help!

Hello, everyone! Nythera here. You may know me as the Half-Dragon Void Mage in AQWorlds and DragonFable, but I am also the Support & Community Lead for Artix Entertainment. I have some important and exciting announcements!

Contact Us With Account Issues

My team and I understand that players change and grow over time, and deserve another chance. If you have a disabled, banned or permanently muted account in any of our games, please contact us. We’ll be happy to review your case again to see if we can reopen your account and/or remove the mute.

There may be some cases where an account needs to remain permanently disabled, banned or muted, but we won’t know that until you reach out to us.

Our rules haven’t changed - we still don’t allow account sharing, selling, botting or other violations, but we believe in redemption and second chances whenever possible.

Check Out Our New Help Pages

Earlier this year, we released our new help pages! Check them out at www.support.artix.com to get helpful articles and answers on common game, account, and technical issues.

If you have account, payment, or technical issues, you can submit a ticket to send us a message at www.artix.com/contact.

We’re always working on making our Help Pages better, and would love to hear your feedback. Let us know what you think by tweeting to us at @ArtixSupport.

Support Now Available On Twitter

How is that for a segue, right?! We now offer Twitter support via direct messages. You can send us a direct message (DM) via Twitter at @ArtixSupport during our regular business hours.

Helpful Twitter Tips

  • Artix Support is available on Twitter Monday-Friday, 9 AM - 5 PM EST.*

  • In your message, make sure to include:

    • The game you need help with

    • Your account name

    • Other information that will help us locate your account (like your email address)

    • A summary of your issue**

  • Please be patient! We are a small team and all Twitter DMs are answered by a real, live human (not a bot). We will get to your message as soon as possible. ***

  • Please only send one Twitter DM. Each time you DM us, it pushes your request further down in our queue.

  • If your issue is complex, requires sensitive information, or we have more questions, you may be asked to submit a ticket to www.artix.com/contact.

  • Want to just say hi? Feel free to message us @ArtixSupport (instead of sending a DM). We check our Twitter account every day and will see your post. We wish we could respond to everyone, but our top priority is helping our players resolve issues.

*Twitter support is not available during weekends. It rattles the bones of our skeleton crew.

**We have had players message us saying ‘I want to recover my account!’ We can’t read minds, at least not yet!

***Please note - it can take up to 3 business days for us to respond to your email or Twitter message, but we usually get to most messages the same day or the next business day.

Community Projects In Progress

We also have several other projects in the works to help you and your fellow players, answer questions, and fix issues!

  • Official Discord Community servers for our games and projects

  • A Support Community site to help you ask questions, get answers faster, and give feedback

  • A much-needed update for our BattleOn Forums

We are always looking into more ways to communicate with our players and make things better, faster, and easier. You are our number one priority and we are here to help with any questions or issues that come up. Thank you so much and BATTLE ON!


Tags: Alina

Tomix
Verlyrus
July 18, 2018

War Reinforcements!

Hey there, Heroes!

I have some bad news. It turns out that Sinnocence was holding back on some reserve forces!

With his ominous form looming over the battlefield, something seems to have changed in the tide of war. Oaklore's catapults are finally up and running, but the enemies seem to be pressing harder in response!

Oaklore needs your help- and Sinnocence must be stopped at all costs!

Team up with Uaanta in-game and other heroes on the forums and push back the new invaders!

reinforcements

Developer Comment: You guys are wiping out these waves so fast! This was originally meant to be a 5 million wave war- but we convinced ourselves that that would be too many. We were wrong! We have to give ourselves a bit more time to finish things up- but please, don't stop, you're all doing outstanding! Thank you all so much for playing and enjoying DragonFable.

Timmy

Timmy was living a happy, normal life, as a desk cactus for a Pactogonal Knight. The Knight's desk being, of course, an unused catapult.
When the catapults were requisitioned for the war effort, poor Timmy lost his home. Temporarily housed on a tavern table, Timmy needs YOU to win this war so he can return to his rightful home.

#ForTimmy #BattleOn #DragonFable #OneLikeEqualsOneWater


Tags: Verlyrus

Tomix
Verlyrus
War Cat
July 13, 2018

Friday the 13th!

Hey there, Heroes!

It's Friday the 13th again, and you know what that means: War is coming! The citizens of Falconreach are aware of this as well, and are preparing their defenses. But the sun is still shining, birds in the sky chirping, and there's not a dark cloud in sight!

But war is coming... It most definitely is.

Something... has been released. And it's up to the heroes of Lore to stop it.

This Friday the 13th war is available from the Book of Lore.

Good luck, heroes.


Also this week, some bug fixes:

  • Pridemasters in the quest "Pet Insurrection" no longer to NaN/Undefined damage.
  • Sciuridaehotep no longer removes the player's Stuffed debuff.
  • Leorilla now can be properly stunned (again)
  • Ninja's Blurred Vision skill now applies on the turn it is used.
  • Fixed issue where Cysero's House Orb could use Ruby's dialogue.
  • DragonFable Friends trinket now works properly with the level 90 Flame Claw Scythe
  • Level 90 versions of Limited Quantity Shop items now count for the in-game badge. (This change has not been applied to character pages yet).

 


 

Join the discussion on the official forums!

Follow us on Twitter for sneak peeks and updates!

Verlyrus Twitter

Tomix Twitter


Tags: Verlyrus


July 09, 2018

They are free


Tags: Friday the 13th

Tomix
Verlyrus
Dreamcat
July 06, 2018

Dreamspace: Dominion

Hey there, heroes!

This week, we're proud to present the final set of Dreamspace Challenges!

Dreamspace: Dominion

Face off against the season shifting Archdryad Malydrys and her faithful companion Argus Skywatcher in a tumultuous showdown to earn the Leaf of Flux necklace.

Then, see if you can take down the overbearing Simulacrum of Kathool. Victory there will reward you with the ring: the Tentacle of Dominion!

To upgrade your items to level 90, however, you will have to face the ultimate Dreamspace challenge- can you take down all 3 enemies at the same time?

As always, these challenge fights can be found on the Challenge Board in the Inn at the Edge of Time. Good luck!

Side note: That's a lot of tentacle-based accessories you've been gathering. Maybe... you should keep an eye on them. And don't let them escape. Or take over your brain. The usual stuff.


Also available this week: July's DC shops, forged by Dracelix and inspired by independence are now available from the Book of Lore!

Independence

These neat weapons are only available for the month of July, and may or may not return, so get them while you can!


Having trouble with the fights? Have strategies you want to share? Feedback? Praise? DragonFable related nightmares?

Join the discussion on the official forums!

Follow us on Twitter for sneak peeks and updates!

Verlyrus Twitter

Tomix Twitter


Coming next week to DragonFable: Something is stirring, and Friday the 13th is approaching. With Valtrith defeated and the cultists seemingly dispersed, what's the worst that could happen?


Tags: Verlyrus

Tomix
Verlyrus
July 04, 2018

Mid-Week Update

Hey there, Heroes!

A mid-week update here to keep you informed on what's going on!

This week's release will see the final section of the Dream Challenge filled in with some very... nightmarish foes!

Also coming this Friday, two weapon sets forged by Dracelix will be available for Dragon Coins in a shop from the Book of Lore. These weapons will be available for all of July!

july wep

Tomix is hard at work finishing up the art animations for Epoch this week as well! It will arrive... soon(tm).

https://cms.aqworlds.com/df/images/epocolor.gif


Join the discussion on the official forums!

Verlyrus Twitter

Tomix Twitter


Tags: Verlyrus

Design Note Archive - See the good, bad, and the buggly -- all the way from the start!

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and all game character names are either trademarks or registered trademarks of Artix Entertainment, LLC. All rights are reserved.

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