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Payments

What do I do if I had a duplicate payment?

Refund Policy
We will refund duplicate purchases that were made by mistake if we are notified within 60 days. However, if the character(s) have been played or Dragon Coins have been spent, we will not issue a refund.

There are no refunds available after 60 days or if the upgrades have been used.

If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account may be permanently disabled. Any refunds made are at the sole discretion of our Customer Service Department.

Duplicate PayPal Payment
The numbers from your credit card or bank statement will not allow us to look them up, so you may need to contact PayPal to get the transaction id or receipt id numbers. Or, you can login to your paypal account and click on details for each transaction. You need to copy and paste them into the comments section on the next page. We do refund unauthorized transactions and duplicate transactions.

Please be aware that we cannot initiate transactions from our end; we can only receive them. This is because only PayPal receives your payment information, we never receive your payment information. This means that we cannot bill you. We cannot charge you. We can only receive a payment from you. We never get your credit card number. Be aware, a duplicate transaction is a transaction that is for the same dollar amount, for the same character.

Example of what you should put in the email:
1. PayPal Transaction ID #8T8Z2443356871223 $19.95 Char # 12345
2. PayPal Transaction ID #3TZ470763MA69471 $19.95 Char # 12345 - mistake

These transactions are duplicates by mistake. Please refund one of them .
Thank you,
Your Name

Please make sure to put a PayPal transaction id in the PayPal transaction ID box on the next page, and include as many details as necessary in the comments box. The example format above will allow us to take care of this issue rapidly. Make sure you COPY and PASTE your PayPal transaction id.

Duplicate PayByCash Payment
If you chose to pay with PayByCash or one of its affiliates, you need to contact PayByCash to obtain a refund. You can contact PayByCash's customer service at: customerservice@paybycash.com.

Duplicate ClickAndBuy Payment
If you chose to pay with ClickAndBuy, you need to contact ClickAndBuy directly to obtain a refund. Please visit: http://clickandbuy.com

We will refund duplicate purchases that were made by mistake if we are notified within 60 days. However, if the character(s) have been played or Dragon Coins have been spent, we will not issue a refund.

There are no refunds available after 60 days or if the upgrades have been used.

If there are any refunds, disputes or chargebacks made on behalf of a player's account, that account - and any associated accounts - may be permanently disabled. Any refunds made are at the sole discretion of our Customer Service Department.

Click here to email us.

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Copyright © 2006-2014 Artix Entertainment, LLC. All Rights Reserved.
"AdventureQuest", "DragonFable", "MechQuest", "ArchKnight", "BattleOn.com", "AdventureQuest Worlds", "Artix Entertainment", "Artix"
and all game character names are either trademarks or registered trademarks of Artix Entertainment, LLC. All rights are reserved.

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Multiplayer: Browser MMORPG · PvP MMORPG
Single Player: Online RPG · Fantasy Dragon Game · Space Mech Game · Web RPG · Sci-Fi Alien Game


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