How did you pay?
Did you pay with PayPal, Secure Credit Card, PayByCash or by Postal Mail?
Mail is completely dependant on the post office. Inside the U.S. normally takes up to two weeks; international mail is generally three to four weeks (In one severe case it actually took the letter twelve weeks). Your character will be upgraded once we receive your letter and process it. Then we will send you an email confirmation to let you know. Remember, even after your letter arrives, it has to be processed.
Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.
If you paid by PayByCash, you need to contact their customer service. Please send them an email.
If you paid by PayByCash and you were upgraded for a while, and now you are no longer upgraded, likely there was a problem with your payment. You will have to contact PayByCash's customer service about this issue. Please send them an email.
If you paid with Click And Buy you need to go to http://www.clickandbuy.com and login to your account and then contact Click And Buy through their website.
If you paid by PayPal, here is what you need to do. First, please get your PayPal transaction ID number or receipt ID number. To do this, you need to look at your PayPal email confirmation, or contact PayPal's customer service by visiting this page.
If you are inside the USA you can try to reach PayPal at 1-888-221-1161, which is a US number.
After you have your PayPal transaction ID, you will also need your Account User Name, Character ID Number, and the email address that is associated with your DragonFable account.
In the comments section of the email, please write:
Account User Name
Character ID Number
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)
A PayPal Transaction ID Number looks like:
Web Accept Payment Received (ID # 22U3455466459621F)
A PayPal Receipt ID Number looks like: Receipt ID: 0123-9876-4051-2610
Make sure you Copy and Paste your PayPal transaction id. They are case-sensitive.
Please make sure to put a PayPal transaction id in the PayPal transaction ID box on the next page, and include as many details as necessary in the comments box. The example format above will allow us to take care of this issue rapidly. Make sure you COPY and PASTE your PayPal transaction id.
If you choose to pay with a payment option where PayPal has to wait for the payment to clear, such as with an echeck, you will be upgraded only after the payment has cleared.
If you paid with echeck, check to see when your payment is scheduled to clear before contacting us.
Before you send us an email about this issue, check to see if your payment was an echeck, and if your echeck payment has cleared. If your echeck payment has not cleared, you will not yet be upgraded.
Click here to send us an email about this problem.
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