If you paid for an upgrade and haven't received it yet, here is more information to figure out what happened!
Please check which payment method you used and read below, or you can email us via our email form at the bottom of the page.
- Xsolla - Credit/Debit Card, PayPal, etc
All of our credit/debit payments, PayPal and multiple other online payments are processed via Xsolla. If you did not receive your upgrade, the payment made still be processing or failed/declined. Any payments that have been approved will receive confirmation emails from Xsolla and DragonFable. If you need to contact Xsolla, please go to their Help Section http://help.xsolla.com/, and you can submit a ticket, use live chat, email firstname.lastname@example.org or call them for assistance.
- Postal Mail-in
Mail is completely dependant on the post office. Inside the U.S. normally takes up to two business weeks; international mail is generally three to four business weeks or longer. Your character will be upgraded once we receive your letter and process it, which can take a few business days. An email confirmation is sent to your account email once you are upgraded. Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.
- Artix Points
If you purchased Artix Points via our Portal Site to spend on a DragonFable upgrade and have not received them yet, please visit our I paid for Artix Points but I haven't received them! Help Page for more information. This also includes if you purchased an Artix Upgrade Card which can only be redeemed for Artix Points.
Please email us about your upgrade if you still need help.
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