An account can be disabled for several reasons:
- Rules Violations - If you break our rules in-game, such as using any kind of cheats/hacks/bots/trainers, your account may be disabled.
- Payment Issue - If you have a payment issue, your account may be temporarily, or depending on the severity of the issue, permanently disabled. This includes any kind of refunds/disputes/chargebacks/etc that have affected the payments made to the account or any associated accounts. Whenever there is a payment issue, any associated game accounts are disabled as per our Refund Policy. If you did dispute a payment and want to get your account reinstated, please visit our Help Page.
- Account Issue - If an account looks compromised, shared or traded, it may be temporarily disabled until ownership can be verified. We do everything we can to protect our players and if an account does look compromised, it will be disabled until the actual owner contacts us or will be automatically returned to the original owner. Keep your account secure and it only belongs to you!
Please read our Rules and Terms and Conditions. All players have to agree to them before creating an account and when upgrading.
If you feel your account was disabled in error or you would like more information regarding why it was disabled, we will behappy to give you more information.
Please email us for further assistance.
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